Terms & Policies

Security and Privacy

Wholesale enquiries and orders are handled directly with our team rather than through a public checkout. We use WhatsApp and email to confirm the specification, then issue a written quotation with the payment details before production is scheduled.

Secure Ordering

Sirenstrum confirms the styles, quantity, size run, colour direction, packing, delivery destination, and total amount in writing before payment is requested. Please pay only using the details stated on the quotation sent to you for that order.

Payment Safety

We do not ask buyers to pay through public comments, copied screenshots, or unknown links, and we will not change account details mid-order without confirming the change through your original conversation. If payment details do not match your quotation, contact us before paying.

Information We May Collect

To prepare a quotation and handle an order, we may collect your name, business name, email address, WhatsApp contact, selected styles, quantity, size run and colour preferences, packing or private label requirements, delivery destination, order history, and the messages you send to our team.

How We Use Information

We use business information to answer enquiries, confirm specifications and availability, prepare quotations, arrange payment and delivery, provide after-sales support, improve the website, and respond to partnership enquiries.

Sharing Information

We share information only where needed to complete the service, such as payment processing, delivery handling, website hosting, analytics, fraud prevention, customer support, or legal compliance.

Marketing Preferences

If you subscribe to updates, we may send product news or service information. You can ask us to stop marketing messages at any time by contacting us through WhatsApp or email.

Your Choices

You can contact us to request access, correction, deletion, or restriction of your personal information where applicable. We may need to verify your identity before making changes to our records.

Contact Details

Contact form and email: Contact page

WhatsApp: +86 177 2151 9382

Address: 85/F, Ping An International Finance Centre, 5033 Yitian Road, Futian District, Shenzhen, China.